FAQs

How can I get in contact with HealthyLifeAustralia?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are housed and shipped from within Australia. Depending on stock levels and demand, they are dispatched from warehouses in Victoria or New South Wales.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website, including AfterPay and Zip.

Is delivery free?

Yes! We offer fast and free delivery Australia-wide on all orders, so you can shop with confidence.

What if my order is delayed?

Occasionally, orders may be delayed. If this happens, please:

  1. Visit our ‘Shipping Information’ page for more details.
  2. Check the Shipping Confirmation email you received (this may be in your spam or junk folder).
    If you still have questions, feel free to contact us via our Contact Us page, and we’ll assist you promptly.

What currency is the store in?

All prices displayed on our website are in AUD (Australian Dollars).

Can I return a product if I’m not satisfied?

Absolutely. We offer a 14-Day Money Back Guarantee on all our products. If you’re not completely satisfied, please view our Refund Policy, or contact us for assistance.

Are your wellness products backed by science?

Yes, many of our products, such as grounding mats and orthopaedic insoles, incorporate principles supported by scientific research to promote improved health and well-being. For specific product details, refer to the information provided on their individual pages.

How do I know which size is right for me?

For products like insoles or compression wear, size guides are available on the product pages to help you select the right fit. If you’re still unsure, feel free to contact our support team for guidance.

Are your products suitable for people with specific needs or conditions?

Yes, many of our products are designed with specific needs in mind, such as orthopaedic support, pain relief, or improved posture. For example, our memory foam cushions and orthopaedic insoles cater to those seeking enhanced comfort and mobility. If you have any questions about specific products, please don’t hesitate to contact us.